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Quest's Frequently Asked Questions

Here are some answers to frequently asked questions.

Can I change my password or other account information?
Can orders be removed after placing them?
Can you place more than one order in a day?
Can I track my order?
Can items be removed from my want book?
How do I search for certain products?
How do I sign up to start placeing orders?
What if I'm not already a Quest customer?
Does Quest require a PO Number?
What is Quest's return policy?
Can I view my invoices on-line?
Can I view my statment on-line?



Can I change my password or other account information?

Yes, you can change your password by clicking the change password link in the upper right hand corner, however if you need to change any account information you need to contact us by calling 1-(800)-455-1248 or emailing Customer Service.

Can orders be removed after placing them?

Yes, but only once the order has been processed and shipped, if you wish to cancel an order with us you will need to call 1-(800)-455-1248 or email Customer Service with your want book number or customer information.

Can you place more than one order in a day?

Yes, you can place as many orders as you like.

Can I track my order?

Yes, you can see you order status and track your order with either of our two standard carriers.

Can items be removed from my want book?

Yes, you just need to put in a zero quantity and click save changes. Also, if an item gets inactived or discontinued the item may disappear from your want book.

How do I search for certian products?

You can do this a couple ways the first is on the right side of our website it says live search you can use this or the master search located on the menu. You, can search by item#, ndc #, vendor, and generic name.

How do I sign up to start placeing orders?

You, can click register for an account in the login box or Click Here, then fill out the form. You won't be able to start placing orders right away you will recieve and email to verify your account by clicking a link. Then we will make sure we have all the nessceary documentation; then your account will be made active.

What if I'm not already a Quest customer?

To get on our website to just look and not purchase all we require is your DEA and State License, to purchase we will need you to fill out a customer profile.

Does Quest require a PO Number?

No we do not require a PO number to be entered on our website to place order but if you require one you can enter when placing the order.

What is Quest's return policy?

Excel Returned Goods Request Form

View Returned Goods Policy

Need to return an item?

Quest Pharmaceuticals is dedicated to helping our customers manage their inventory while preserving the integrity of the pharmaceutical supply chain. If an item has been sent in error, Quest will send a prepaid pickup label (not eligible for Saturday pickup).
When requesting authorization to return an item, please call 888-627-6790 or go to our website at www.questpharmaceuticals.com. Once eligible items have been verified, we will issue you a Returned Goods Authorization number and send you a Returned Goods Authorization form to be signed and placed with your return.

Returnable Items

-Products purchased directly from Quest Pharmaceuticals.
-Products sent in error or damaged upon receipt.
-Products must have been stored under proper conditions per DSCSA/21 CFR 2305:50.
-Products must be in their original sealed container and no more than 2 months past expiration date.
-Products not damaged, marked or unsaleable.

Non‐Returnable Items

-Products not purchased directly from Quest Pharmaceuticals.
-Products damaged, marked or with broken seal (i.e. no partials).
-Products required to be refrigerated including but not limited to vaccines.
-Products sold as non-returnable including short-dates, close outs and special orders.
-Products without an approved Returned Goods Authorization number.
-Products damaged due to improper storage and handling, fire, flood, heat, cold, water, smoke, catastrophe or bankruptcy sale or purchased or otherwise obtained in violation of any laws or regulations.

Terms

-All products to be returned require prior authorization. All unauthorized products returned will be destroyed with no credited being issued.
-The Returned Goods Authorization number must be marked on the outside of the return.
-A signed copy of the Returned Goods Authorization must be included inside the return.
-All shortages or damages must be reported within 5 days of receipt.
-Controlled Substance shipment issues must be reported immediately upon receipt and/or discovery.
-Credit will be issued for the original purchase price or current selling price, whichever is lower.
-Authorized returns must be packed as not to incur damage during shipment.
-Manufacturer product recalls will be handled in accordance to manufacturer’s instructions.
-Products returned for credit will be issued credit memos only.
-Please do not deduct the amount from any payment before the credit memo is issued.
-Postage and shipping charges are not refundable.
-Purchaser shall bear the cost and insurance on all returned product(s).
-Wholesale/Distributor sales are final.
-Credit will not be issued to accounts with no sales activity in past 90 days or accounts in the process of closing or selling.
-Quest Pharmaceuticals, Inc. reserves the right to amend this policy which supersedes any previous policies without prior notice.

Can I view my invoices on-line?

Yes, you can! Just go to "My Account" at the top of the page and click the "View Invoices" button for a list of your invoices. You can also search them by invoices number.

Can I view my statment on-line?

Yes, you can! Just go to "My Account" at the top of the page and click the "View Current Statment" button to view your most recent statment.

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